Shipping Policy – KGlow Skin

Our products are shipped from our warehouses in the United States, the United Kingdom and Hong Kong (the shipping warehouse depends on the stock of the model you have purchased. It is possible that your order is shipped from a warehouse located in another country because the model ordered was only available there at the time of ordering). As our logistics are automated via Shopify, everything is done automatically to speed up the processing of your order. We carry out regular stock checks to ensure that the quality of our products is as high as possible.

Current Shipping Conditions

Due to a recent surge in demand and ongoing supply chain challenges, shipping times may be slightly extended. We kindly ask for your patience and understanding as we navigate these circumstances. Please expect an additional 1-4 business days for order processing. Your estimated shipping times will be provided at checkout.

Delivery time is between 5 and 10 working days, depending on where you live (excluding weekends, public holidays and unforeseen delays due to carriers).

This does not include a processing time of 1 to 3 working days. During sales periods, or if a product is in high demand, processing time may reach 7 to 10 working days.

Delivery times are approximate and depend on the location of your country, your postal service and customs practices.

You will be responsible for paying any customs duties or additional charges required by your government or postal service.

We will address your item exactly as you have specified at checkout. Once the product reaches the destination country, your local postal service will distribute the item for delivery. It is the customer's responsibility to contact their local postal service for any problems that may arise after our product has arrived in the destination country.

You will receive a tracking code as soon as your order is shipped. If the tracking is not updated for a few days, don't worry — there may be a one or two day delay.

Goods are imported on behalf of the consignee/buyer. The consignee authorises Stratovia Consulting LLC to import the goods on their behalf. In addition, the consignee/buyer accepts that we may delegate the obligation to import the goods on our behalf to a subcontractor. The recipient will pay all taxes and customs duties in addition to the purchase price of the goods.

Returned packages for which the sender is not responsible may be reshipped at the customer's expense. Refunds for returned packages that are not the shipper's fault will be made in full, less shipping costs incurred by the shipper.

If you are returning an item, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the returned item.

FAQ

Lost Packages

We are not responsible if the address is entered incorrectly during checkout. Please ensure your billing and delivery addresses are correct before placing your order. If an error has been made, please inform us no later than 24 hours after placing your order. If an order is not delivered because the customer made a mistake in the address, they will receive a refund once the order has been returned to the warehouse (excluding return postage), or the order will be reshipped once the correct address has been provided. If you realise you have made an address error after the package has been shipped, please inform us as soon as possible and we will try to help you get your parcel delivered before it is returned.

Customs Charges

We are not responsible for additional charges once items have been shipped. Once you have purchased our products, you agree that one or more packages may be shipped to you and that they may be subject to customs charges when they arrive in your country.

Tracking Information

You will receive an email with a tracking number once your order has been shipped. Please check your junk/spam folder, as it may be filtered there.

My tracking shows "no information available at this time"

For some carriers, it takes 2 to 5 business days for tracking information to update in the system. If your order has been placed for more than 5 working days and there is still no information on your tracking number, please contact us.

Can I cancel an order?

You can cancel your order without penalty. You must cancel within 6 hours of placing it for the cancellation to be processed. If the item has already been shipped, we will unfortunately not be able to cancel your order. Simply email us at contact@kglowskin.com with "CANCELLATION" in the subject line.

By placing an order on this website, you acknowledge and agree to the terms outlined in this Shipping Policy.

KGlow Skin is operated by Stratovia Consulting LLC (Business ID 0008072653), 3831 Montgomery Blvd NE, Apt 433, Albuquerque, NM 87109, United States. Contact: contact@kglowskin.com