Return Policy – KGlow Skin

Returns

You have 35 days from the moment your order is received to return it.

We are not responsible for paying any customs charges (import duty or tax) on any returns, including returns to our UK warehouse from within the EU. You will be responsible for any charges and costs associated with returning your order.

We recommend returning your order via a tracked shipping method, or requesting a proof of postage receipt, as we cannot refund lost returns.

Orders sent back to us after the return window has passed will be returned to the customer.

Please note: any items purchased as part of a "Last Chance" or clearance collection are non-returnable, as they are discontinued and offered at a special price. Your statutory rights are not affected.

If you have any questions, please contact us at contact@kglowskin.com and a member of our team will be happy to help.

How do I request a return or refund?

Please contact us at contact@kglowskin.com to set up a return.

Please include your full name and order number with your returns package — products that arrive without this information may not be processed.

To qualify for a refund:

Products must be returned in their original packaging, with tags attached, and in resellable condition. Items that do not meet these requirements are not eligible.

Damaged returns: any item returned worn, used, or damaged that has not previously been disclosed to our customer support team will be rejected, with the return voided and the product not eligible for refund.

Please note: personal care and beauty items that have been opened or used are non-returnable.

Refund Policy

We will refund your order to the original payment method once it has been received and processed at our warehouse. This can take up to 48 hours after your return arrives. You will be notified once your refund has been processed. We are unable to refund to an alternative payment method other than the one originally used.

If your order was sent with free shipping and you return all or part of it for a refund, the actual delivery cost we incurred to send your order may be deducted from your refund amount.

If you paid for express or upgraded shipping, that cost will not be included in the refund — you will be refunded for the items only.

International Returns

At this time we do not offer free returns from outside the UK. Any costs and duties incurred with international returns are your responsibility. Please ensure customs forms are completed correctly and marked as "returned goods" to help avoid additional duties on re-entry to the UK.

International Returns – Taxes & Duties

For international returns, any customs duties, taxes, or import fees originally included in your purchase price are non-refundable. These charges are collected by local customs authorities and are not retained by Stratovia Consulting LLC, and therefore cannot be reimbursed.

Out of Stock

In the unlikely event a product from your order is out of stock, we will work with you to replace it with a product of equal value. If no suitable alternative is available, we will issue a refund for that product and ship your remaining order.

Faulty Items

If you receive a faulty item, please contact our Customer Support Team at contact@kglowskin.com within 30 days of the item arriving, including:

• Your order number
• Which item is faulty
• A description of the problem
• Photographic evidence

Please do not return any faulty goods unless advised by our Support Team, as this may slow down resolution.

In line with UK Consumer Rights legislation, we will replace or refund any product proven to be faulty, or that develops a fault, up to 6 months after the order arrives.

Failure to report a fault before returning an item may result in the return being rejected.